A Pets Best Friend

Jacksonville (904) 476-7536

A Pet's Best Friend, has provided in home pet care services to hundreds of pets and satisfied pet owners in Jacksonville, Florida since 1999. We are now expanding to provide pet sitting services to Orlando, Florida including Altamonte Springs, Longwood, Casselberry, Lake Mary, Winter Springs, and Maitland. We look forward to sharing our love, knowledge, and experience with your family.

We are a family business with caring, responsible, qualified pet care providers with assured availability for pet sitting appointments. Remember, we will never cancel a confirmed pet sitting assignment last minute and leave you in a bind. Guaranteed.

The following rates are for one pet. Additional pets are $2.00 extra per pet, per visit (depending on the situation.) If you have more than four pets, please call for an estimate. We can price your visits on a time-basis, rather than per pet.

Pet Sitting Visit: $17.00 per visit
Discounted Pet Sitting:
Package of 11-20 visits: $16.00 per visit
Package of 21+ visits: $15.00 per visit
(Packages must be purchased before pet sitting begins.)
Midday Dog Walking: $17.00 per visit
House Sitting: $15.00 per visit

Same day notice there will be an additional charge of $5 for last minute additions to the schedule.

Additional Fees
One-time Account Set-Up Fee : $10
(Includes initial consultation with pet sitter, key, paperwork,
Account set-up and maintenance)
Overnight stays: $55 for 12 hours

Meds: Free
Excessive Pet Mess Clean-Up: $5.00 per visit
Holiday Pet Sitting: NO EXTRA CHARGE

We strive to offer quality pet care at reasonable rates. We realize that personalized, in-home pet care is not in everyone's budget. We feel that our rates are competitive and reflect our professionalism and high level of care that our pet sitters give to your pets and home.
We realize that you have many choices when it comes to the care of your pet family members. We hope that you will consider our service for a number of reasons:
• Availability, service area, and back-up pet sitters - We are a family business and have caring, responsible, qualified pet care providers who have good availability for pet sitting appointments. We service most of the Savannah area, not just one or two communities, and if your primary pet sitter is booked up, sick, or out of town, we will provide a back-up sitter to care for your pets; we will never cancel a confirmed pet sitting assignment last minute and leave you in a bind.
• Personalized service -We assign one pet sitter to your household so that you and your pets can establish and maintain a personal relationship with your pet sitter. Exceptions may be made if you require pet sitting 4+ times per day (then we may need to split the pet sitting between two sitters), or if you need pet sitting at a very specific time of day when your primary sitter is unavailable. Most pet sitters will give you their home/cell phone numbers so that you may call to check on your pets while you're away.
• Courtesy phone call on the first visit of your pet sitting assignment - Your pet sitter will call you on the first visit of every pet sitting assignment. This is just a courtesy call to let you know that the sitter has started pet sitting and that you can rest assured that your pets are being well cared for. If you would like more phone calls from your sitter, just let them know! We can call or text. Or Send an email. We do leave daily log reports as well.
• Pet Care Reports - When you arrive home from your trip, there will be a Pet Care Report on your counter from your pet sitter detailing how your pets were while you were away. It will have a checklist of what pet/home care was done, and handwritten notes about how your pets did with their pet sitter.
We take cash, checks or credit cards via PayPal.


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Policies and Important Information

Notice: Please allow at least a few days’ notice, if possible, to schedule pet sitting or a new client consultation. If less than 24 hours notice there will be a $5 fee for last minute scheduling
Reservations: Please make sure that you call the business office for reservations or cancellations. You may contact your pet sitter directly to check in on your pets. However, please do not schedule new pet sitting visits or cancel appointments with the pet sitters. This has led to miscommunications about visits, and clients being charged for appointments that had been previously canceled.

Cancellations: If you need to cancel pet sitting appointments, please give us at least 24 hours notice.

Home Access: We ask for one (1) copy of your keep for us to keep.


Early and Late Appointments: We generally do our pet sitting visits no earlier than 7:00 - 8:00 a.m. and no later than 9:00 - 10:00 p.m. If you have a request for an earlier or later appointment, there may be a small fee to accommodate your request.

Aggressive Dogs: If you are not completely sure that your dog will allow a pet sitter into your home while you are NOT there, then we cannot accept the pet sitting assignment. Entering your home when you are away is a condition of our pet sitting service; attempting to care for a potentially aggressive dog puts the pet sitter at risk and does not allow us to fulfill our promise to you to care for your pets and home. If you did not realize that your dog would be aggressive (growl bearing teeth, nip at pet sitter’s hand while attempting to put on leash, etc), and we have already begun pet sitting, then we will do our best to finish our assignment as agreed. If we are unable to provide normal pet sitting duties due to your pet’s aggressiveness (walk your dog, get him or her outside to go potty), then regular fees and/or additional fees will apply. We cannot provide free or discounted visits for pet sitting if the dog’s aggressiveness prohibits us from performing our regular duties. Further, you may be responsible for your pet sitter’s medical fees should your dog bite or otherwise injure the sitter.

Travel Delays: It is rarely a problem for us to continue pet sitting should you be delayed on your trip and not be able to return home as expected. Regular rates for the extra visits will apply.

Pet Sitters: Every effort is made to assign one pet sitter to each client's household. However, a back-up sitter will be sent to your home should your sitter be ill, have an emergency, be on vacation, have scheduling problems, or no longer work for the company. The back-up pet sitter will be in touch, if possible, with your regular pet sitter and will have access to all of the client information in your file.

Hurricane Contingency Plan: We should always have your contact information on file for every trip you take so that we can get in touch with you in case of an emergency. During a hurricane, we also need to have a local contact who can take in your pets if you cannot get home to care for them yourself. We can assist in getting the pets to your local contact. But, we would be unable to evacuate all of our clients’ pets. During a time of such an emergency, our pet sitters will naturally be concerned about their own families and pets, as well as all of their clients’ pets. If you choose not to return to care for your pets, and we must travel to your home during a hurricane to care for your pets, we reserve the right to adjust your scheduled visits accordingly (i.e. caring for your pets twice a day rather than three times per day).

Appointment Times: We will make every effort to follow your pet's routine and visit your home at your requested times. However, we cannot promise to be there at an exact time each day; we prefer to have a "ballpark" time that is acceptable to you and your pets, during which we can promise to visit your home.

Benefits of In-Home Pet Sitting
In-home pet care has many benefits - for both the pet owners and pets.
For pet owners, the need to transport pets to the kennel is eliminated; professional pet sitting removes any awkwardness in asking friends or family to look after pets; and it gives owners the peace of mind of having a thorough home check while they are away from home.
For pets, it allows them to remain in their own secure environments where they can follow familiar eating and exercise routines; it gives pets individualized, loving attention when they cannot be with their owners; it allows pets to avoid exposure to illnesses that can be transmitted at a kennel; and it eliminates the stress of staying at a kennel.

in home pet sitting
mid-day walks
vacation sitting
overnight stays
property management
house-checks